Royal Mail, DX Express & EVRi Tracked UK delivery
Delivery & Returns Policy
Orders are usually dispatched within 24 hours, Monday to Friday, once payment has cleared — with free standard delivery on qualifying Mainland UK orders over £95 + VAT.
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£95 + VATFree standard delivery threshold for qualifying Mainland UK orders.
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2:00 pm cut-offSame-day dispatch may be available where stock and courier allow.
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28-day returnsEligible items returned unused, unassembled and boxed.
- Free standard deliveryOn qualifying Mainland UK orders over £95 + VAT.
- £5 + VATStandard Mainland UK delivery on orders under the free threshold.
- From £10 + VATExpress options where eligible, confirmed at checkout.
- Tracked couriersRoyal Mail, DX Express and EVRi, with tracking by email.
Shipping options and pricing
Delivery prices and estimated times
All delivery prices exclude VAT unless stated otherwise. The final delivery charge shown at checkout is the confirmed charge for your order.
Delivery cost estimator
Indicative only — the charge confirmed at checkout is the charge for your order.
Spend to the £95 + VAT threshold to unlock free standard delivery.
Standard Mainland UK delivery on orders under £95 + VAT.
| Delivery option | Mainland UK rate | Remote area surcharge | Estimated delivery time |
|---|---|---|---|
| Standard delivery | Free over £95 + VAT £5 + VAT under £95 |
Varies by location | 2–3 working days |
| Express delivery | From £10 + VAT | Applied at checkout where available | 1–2 working days, subject to the 2:00 pm cut-off |
| Expanded zones | Varies by postcode and item type | Zone surcharge or custom quote | Up to 5 working days |
Zone-based pricing applies to remote and non-mainland regions. Heavy or bulky items may require a bespoke delivery rate.
Zone-style delivery costs
Typical zone guidance
We currently ship within Mainland UK as standard. Delivery options depend on postcode, product size, stock availability and courier service, so treat the figures below as guidance.
Zone 1 — Mainland UK
Free standard delivery over £95 + VAT. Orders under £95 are £5 + VAT. Express delivery is available from £10 + VAT where eligible.
Optional Zone 1 upgrades
Where available at checkout: Next Day £9.95 + VAT, Next Day by Noon £14.99 + VAT, and Saturday pre-12pm £29.99 + VAT.
Zones 2 and 3
Typical rate £20 + VAT where available, including selected Scottish Highlands, Northern Ireland, Republic of Ireland, Isle of Wight and Isle of Man postcodes.
Zone 4 — offshore
Typical rate £47 + VAT where available, including selected offshore islands, Outer Hebrides, Shetland Islands, Argyll & Bute and GY postcodes.
Heavy and bulky goods
Counters, showcases, slatwall, shelving runs and palletised deliveries may need an access check or a custom delivery quote before dispatch.
Remote area surcharges
Zones 2–4 typically range from around £30–£66 including VAT depending on postcode and parcel size. Surcharges are shown at checkout or confirmed before dispatch.
Order processing and dispatch
How we prepare your order
Orders placed before 2:00 pm may be dispatched the same working day once payment has cleared and stock has been confirmed. Orders placed after the cut-off, at weekends or on bank holidays are normally processed on the next working day.
Order placed
Checkout confirms your delivery option, rate and VAT before payment is taken.
Payment cleared
Orders are released to the warehouse once payment has cleared and stock is confirmed.
- 2:00 pm cut-off
Picked, packed, dispatched
Same-day dispatch may be available before the cut-off. Busy periods can add 2–4 working days.
Tracking emailed
Your tracking details are sent as soon as the courier collects the parcel.
Couriers and tracking. We ship using Royal Mail, DX Express and EVRi. All services are trackable, and tracking details are emailed once your order has been dispatched. A signature may be required on delivery.
- Royal Mail
- DX Express
- EVRi
Receiving your delivery
Please check your delivery when it arrives
Reporting a problem quickly, with the packaging kept, is the fastest way to a resolution.
Inspect on arrival
Check the packaging and goods before accepting where possible.
Note visible damage
If anything looks damaged, sign as damaged or unchecked and keep all packaging.
Tell us quickly
Contact us immediately with photos, order details and a description of the issue.
Partial shipments
Large orders may arrive in more than one delivery, but you will only pay one delivery fee.
Returns and refunds
Returning an item
Eligible items can be returned within 28 days, equivalent to 20 working days, provided they are unused, unassembled, undamaged and in their original packaging. Please contact us before sending anything back so we can provide returns authorisation and the correct instructions.
Return address
Shoplines Supplies Limited556-558 High Rd
Seven Kings
Ilford IG3 8EG
Return carriage is normally paid by the customer unless the item is faulty, damaged in transit or supplied incorrectly. Refunds are made to the original payment method after the returned goods have been received and inspected.
How to start a return
- Contact us in writing with your order number, product details and reason for return.
- Wait for return approval and the correct return instructions before sending goods back.
- Pack the item securely and use a tracked courier service.
- The item remains your responsibility until it has been received by us.
- Keep your proof of posting and tracking number until your refund is complete.
Refunds and exchanges
- Original delivery charges are normally excluded from refunds unless the item is faulty or supplied incorrectly.
- Exchanges may be possible, but contact us first so we can confirm stock availability.
- Returns outside the policy window may be refused, exchanged only, or accepted with an administration fee at our discretion.
- Card refunds are processed after inspection, but your bank may take additional working days to show the funds.
Problems with an order
- Damaged items should be reported within 14 days, and all packaging should be kept for inspection.
- Shortages or incorrect items should be reported within 14 days of delivery.
- Faults are covered by a 1-year manufacturer’s warranty where applicable.
- Report faults with your order number, contact details, product details and whether you need a refund or replacement.
- Your statutory rights are not affected.
Condition of returns
- Unused, unassembled and undamaged, with all fixings and instructions included.
- Original packaging, where possible, so the item can travel safely.
- Returns authorisation agreed before the goods are sent back.
- Tracked carriage, with proof of posting kept until the refund is complete.
FAQs
Common delivery and return questions
Filter the list if you are in a hurry, or call the showroom and we will talk it through.
Delivery and dispatch
How much is delivery?
Standard Mainland UK delivery is £5 + VAT on orders under £95 + VAT, and free on qualifying orders over £95 + VAT. Express delivery is available from £10 + VAT where eligible. The charge confirmed at checkout is the charge for your order.
When will my order be dispatched?
Orders placed before 2:00pm may be dispatched the same working day once payment has cleared and stock has been confirmed. Orders placed after the cut-off, at weekends or on bank holidays are normally processed on the next working day.
Can I track my order?
Yes. Tracking information is sent once your order has been dispatched by our courier.
Do I need to sign for delivery?
Most courier deliveries require a signature. Heavy goods and pallet deliveries normally require someone to receive and inspect the goods.
What if I miss the courier?
The courier will usually leave instructions for redelivery or collection. For pallet deliveries, the carrier may call to arrange a suitable time.
Can I change my delivery address?
Contact us as soon as possible. Once an order has been dispatched, address changes may not be possible.
Returns, refunds and support
How do I return an item?
Contact us in writing with your order number, product details and reason for return. Wait for return approval and the correct return instructions before sending anything back, then pack the item securely and use a tracked courier service.
How long do I have to return an item?
Eligible items can be returned within 28 days, equivalent to 20 working days, provided they are unused, unassembled, undamaged and in their original packaging.
Who pays for return carriage?
Return carriage is normally paid by the customer unless the item is faulty, damaged in transit or supplied incorrectly. Refunds are made to the original payment method after the returned goods have been received and inspected.
Do you deliver outside Mainland UK?
Yes, to many remote and non-mainland postcodes, including Northern Ireland, the Scottish Highlands, the Isle of Man, the Isle of Wight and the Channel Islands. Zone surcharges may apply and will be shown at checkout or confirmed before dispatch.
Still not sure?
Call the showroom or email us with your postcode and item list and we will confirm the best delivery option and rate.
Need help before you order?
Send us your postcode and item list and we will confirm the delivery option, any surcharge and the returns position before you buy.
Zone surcharge or custom quote?Heavy, bulky and palletised goods may need an access check or a bespoke rate. We confirm before dispatch.
