FAQs Page

We supply shopfitting and retail essentials: grid mesh & slatwall systems, twin-slot shelving, display equipment (mannequins, rails, counters), POS & retail supplies (shopping baskets/trolleys, signage, till rolls), and warehouse shelving/racking.

Product pages display both Inc. VAT and Ex. VAT. VAT is confirmed at checkout and shown clearly on your invoice.

Yes — many items have multi-buy pricing on the product page. For larger projects or recurring orders, contact us for a custom quote.

Absolutely. Send your item list and delivery postcode via Contact Us and we’ll reply with a quotation or pro-forma.

We accept major debit/credit cards and other secure checkout options shown at the bottom of our site. Bank transfer is available for pro-forma invoices on request.

Yes. If you prefer offline ordering, send your purchase order to us via Contact Us and we’ll confirm availability and payment.

Enter your coupon code in the discount field at cart or checkout. If the code is valid, you’ll see the total update before payment.

Yes. Your order confirmation and invoice include VAT details. Need a copy? Contact us with your order number.

Yes — free delivery is available on orders over £95 + VAT (exclusions may apply for oversized, heavy, or remote area consignments).

In-stock items usually leave quickly. Next-day delivery is available on many items if you order before 2pm, subject to stock and courier cut-offs. You’ll receive tracking by email.

For NI, ROI, Highlands & Islands, Channel Islands or international deliveries, please contact us for a tailored shipping quote.

Collection may be possible for certain products by prior arrangement. Please get in touch and we’ll confirm availability and timings.

Please notify us within 48 hours of delivery with photos and your order number so we can resolve this quickly with a replacement or fix.

We offer a 28-day returns window for unused items in original packaging. Custom or special-order items may be excluded. Please request an RMA before returning.

Use our Contact Us form with your order number and reason for return. We’ll reply with RMA instructions and the return address.

Most items carry a standard manufacturer’s warranty against defects. If you have an issue, contact us and we’ll help arrange repair or replacement as applicable.

Yes. Tell us about your space, wall type (brick, stud, slatwall) and load needs. We’ll recommend a solution using grid mesh, twin-slot or slatwall with compatible shelves and arms.

Products marked “In Stock” usually dispatch quickly. For larger quantities or time-critical projects, contact us to confirm lead times before ordering.

Yes — we stock popular sizes (e.g., 22L/28L hand baskets and 34L/52L trolley baskets) and multiple colours, available as single units or cartons.

Some models ship with detachable bases, arms or stands for safe transport. Assembly is straightforward with included fittings — please check each product page for details.

Yes — we supply cash register consumables and POS accessories, plus compatible options for popular systems. If you’re unsure, ask us to check compatibility.