White height extension poles that raise standard 32 mm heavy-duty clothes rails. Supplied in pairs. Choose from eight fixed heights to hang longer garments or build a two-tier rail using a centre bar (sold separately). Tool-free push-fit.

Type	Clothes rail accessories (height extensions)
Compatibility	32 mm tube frame heavy-duty rails; excludes “compact” rails
Finish/Colour	White
Sizes (per pair)	12" → 310 mm • 18" → 458 mm
Assembly	Tool-free push-fit
Pack Contents	2 × extension poles (pair)
Use With	Optional centre bar to create two tiers (sold separately)
Application	Ideal for dresses, gowns, coats, wetsuits, long garments

Application:
Extend rail height for full-length garments in retail, stockrooms, warehouses, events, or home. Or pair with a centre bar to create two hanging levels and double capacity.

Shipping & Return

Royal Mail, DX Express and EVRi

Delivery & Returns Policy

Shoplines Supplies Limited usually dispatches orders within 24 hours, Monday to Friday, once payment has cleared. Same-day dispatch may be available for orders placed before 4:00pm, subject to stock, courier availability and order checks.

Check delivery options Read returns policy

£95 + VAT

Free standard delivery threshold for qualifying Mainland UK orders.

4:00pm cut-off

Same-day dispatch may be available where stock and courier availability allow.

28 day returns

Eligible items can be returned unused, unassembled and in original packaging.

Free standard delivery Over £95 + VAT

Standard Mainland UK £5 + VAT under £95

Express option From £10 + VAT

Tracked couriers Royal Mail, DX Express, EVRi

Shipping coverage

We currently ship within Mainland UK as standard.

Orders to remote or non-mainland areas, such as Northern Ireland, Scottish Highlands, Isle of Man and Channel Islands, may incur delivery surcharges. These will be shown at checkout or confirmed before dispatch.

Delivery options depend on postcode, product size, stock availability and courier service. Heavy or bulky items, including pallet deliveries, may require a custom quote before dispatch.

Free Standard Delivery applies to qualifying Mainland UK orders over £95 + VAT. Heavy and bulky items are excluded.

Shipping options and pricing

Delivery prices and estimated times.

All delivery prices shown below exclude VAT unless stated otherwise. The final delivery charge shown at checkout should be treated as the confirmed charge for your order.

Delivery option	Mainland UK rate	Remote area surcharge	Estimated delivery time
Standard delivery	Free over £95 + VAT £5 + VAT under £95	Varies by location	2-3 working days
Express delivery	£10 + VAT	Applied at checkout where available	1-2 working days, subject to order cut-off
Expanded zones	Varies by postcode and item type	Zone surcharge or custom quote	Up to 5 working days

Zone-based pricing applies to remote and non-mainland regions. Heavy or bulky items may require a bespoke delivery rate.

Zone-style delivery costs

Typical zone guidance.

Zone 1 - Mainland UK

Free standard delivery over £95 + VAT. Orders under £95 are £5 + VAT. Express delivery is available from £10 + VAT where eligible.

Optional Zone 1 upgrades

Where available at checkout: Next Day £9.95 + VAT, Next Day by Noon £14.99 + VAT, and Saturday pre-12pm £29.99 + VAT.

Remote areas

Zones 2-4 may range from around £30-£66 including VAT depending on postcode and parcel size. Bulky items may have bespoke rates.

Zones 2 and 3

Typical rate: £20 + VAT where available. Includes selected Scottish Highlands, Northern Ireland, Republic of Ireland, Isle of Wight and Isle of Man postcodes.

Zone 4

Typical rate: £47 + VAT where available. Includes selected offshore islands, Outer Hebrides, Shetland Islands, Argyll & Bute and GY postcodes.

Heavy goods

Counters, showcases, slatwall, shelving runs and palletised deliveries may need an access check or custom delivery quote before dispatch.

Order processing and dispatch

How we prepare your order.

Orders placed before 4:00pm may be dispatched the same working day once payment has cleared and stock has been confirmed. Orders placed after the cut-off, at weekends or on bank holidays are normally processed on the next working day.

During busy periods, dispatch may take 2-4 working days. Working days are Monday to Friday, excluding UK bank holidays.

Receiving your delivery

Please check your delivery when it arrives.

1. Inspect on arrival
Check the packaging and goods before accepting where possible.
2. Note visible damage
If anything looks damaged, sign as damaged or unchecked and keep all packaging.
3. Tell us quickly
Contact us immediately with photos, order details and a description of the issue.
4. Partial shipments
Large orders may arrive in more than one delivery, but you will only pay one delivery fee.

Returns and refunds

Returning an item.

Eligible items can be returned within 28 days, equivalent to 20 working days, provided they are unused, unassembled, undamaged and in their original packaging. Please contact us before sending anything back so we can provide returns authorisation and the correct return instructions.

Return carriage is normally paid by the customer unless the item is faulty, damaged in transit or supplied incorrectly. Refunds are made to the original payment method after the returned goods have been received and inspected.

Return address

Shoplines Supplies Limited
556-558 High Rd,
Seven Kings,
Ilford IG3 8EG

How to start a return

Contact us in writing with your order number, product details and reason for return.
Wait for return approval and the correct return instructions before sending goods back.
Pack the item securely and use a tracked courier service.
The item remains your responsibility until it has been received by us.
Keep your proof of posting and tracking number until your refund is complete.

Refunds and exchanges

Original delivery charges are normally excluded from refunds unless the item is faulty or supplied incorrectly.
Exchanges may be possible, but please contact us first so we can confirm stock availability.
Returns outside the policy window may be refused, exchanged only or accepted with an administration fee at our discretion.
Card refunds are processed after inspection, but your bank may take additional working days to show the funds.

Problems with an order

Damaged items should be reported within 14 days, and all packaging should be kept for inspection.
Shortages or incorrect items should be reported within 14 days of delivery.
Faults are covered by a 1-year manufacturer’s warranty where applicable.
Faulty items should be reported with your order number, contact details, product details and whether you need a refund or replacement.
Your statutory rights are not affected.

FAQs

Common delivery and return questions.

Can I track my order?

Yes. Tracking information is sent once your order has been dispatched by our courier.

Do I need to sign for delivery?

Most courier deliveries require a signature. Heavy goods and pallet deliveries normally require someone to receive and inspect the goods.

What if I miss the courier?

The courier will usually leave instructions for redelivery or collection. For pallet deliveries, the carrier may call to arrange a suitable time.

Can I change my delivery address?

Need help before ordering?

Speak to Shoplines Supplies about delivery, heavy goods or returns.

Call 020 3137 8910 or email info@shoplinessupplies.com and we will help you choose the right option.

White Height Extension Poles for 32 mm Heavy-Duty Clothes Rails – Pair