Zone 1 - Mainland UK

Free standard delivery over £95 + VAT. Orders under £95 are £5 + VAT. Express delivery is available from £10 + VAT where eligible.

Optional Zone 1 upgrades

Where available at checkout: Next Day £9.95 + VAT, Next Day by Noon £14.99 + VAT, and Saturday pre-12pm £29.99 + VAT.

Remote areas

Zones 2-4 may range from around £30-£66 including VAT depending on postcode and parcel size. Bulky items may have bespoke rates.

Zones 2 and 3

Typical rate: £20 + VAT where available. Includes selected Scottish Highlands, Northern Ireland, Republic of Ireland, Isle of Wight and Isle of Man postcodes.

Zone 4

Typical rate: £47 + VAT where available. Includes selected offshore islands, Outer Hebrides, Shetland Islands, Argyll & Bute and GY postcodes.

Heavy goods

Counters, showcases, slatwall, shelving runs and palletised deliveries may need an access check or custom delivery quote before dispatch.

How to start a return

• Contact us in writing with your order number, product details and reason for return.
• Wait for return approval and the correct return instructions before sending goods back.
• Pack the item securely and use a tracked courier service.
• The item remains your responsibility until it has been received by us.
• Keep your proof of posting and tracking number until your refund is complete.

Refunds and exchanges

• Original delivery charges are normally excluded from refunds unless the item is faulty or supplied incorrectly.
• Exchanges may be possible, but please contact us first so we can confirm stock availability.
• Returns outside the policy window may be refused, exchanged only or accepted with an administration fee at our discretion.
• Card refunds are processed after inspection, but your bank may take additional working days to show the funds.

Problems with an order

• Damaged items should be reported within 14 days, and all packaging should be kept for inspection.
• Shortages or incorrect items should be reported within 14 days of delivery.
• Faults are covered by a 1-year manufacturer’s warranty where applicable.
• Faulty items should be reported with your order number, contact details, product details and whether you need a refund or replacement.
• Your statutory rights are not affected.

Can I track my order?

Yes. Tracking information is sent once your order has been dispatched by our courier.

Do I need to sign for delivery?

Most courier deliveries require a signature. Heavy goods and pallet deliveries normally require someone to receive and inspect the goods.

What if I miss the courier?

The courier will usually leave instructions for redelivery or collection. For pallet deliveries, the carrier may call to arrange a suitable time.

Can I change my delivery address?

Contact us as soon as possible. Once an order has been dispatched, address changes may not be possible.